Employment Opportunities

Angel Foundation™ is currently hiring for two positions within our programs team. Please see below for details. To apply for either our Adult & Family Program Manager position or our Program Support Coordinator position, please email Norah Cooper at ncooper@mnangel.org.

 

TITLE:  Adult and Family Program Manager

CLASSIFICATION:  Full time (40 hours/week); Exempt

SALARY RANGE:  $50,000 – $55,000/year

REPORTS TO:  Vice President, Mission Delivery

SUMMARY: The Adult and Family Program (AFP) Manager is responsible for managing the planning and implementation of three key areas of the Adult and Family Program: 1. Angel Packs™, which provide age-appropriate toolkits of information, games, and activities for newly diagnosed patients with children in the home, 2. Making Memories, which provide free experiences for adults impacted by cancer and their families and 3. Adult Education, which provides webinars and in person meetings to help adults and their families cope with cancer.

ESSENTIAL FUNCTIONS

  • Design and implement a suite of Making Memories and Adult Education events for families in the Twin Cities, Duluth, and Rochester areas (with potential growth regions in the future) to create joy and connection between families impacted by cancer.
  • Oversee Making Memories events and train volunteers, interns, and Ambassadors to help oversee events in all three locations (and future expansion regions). Events will occur generally during nights and weekends each month in each region we serve. Provide appropriate resources for additional support to families we serve.
  • Moderate, identify partners for joint presentations, and develop content for education webinars that help families cope with cancer.
  • Create content for flyers, web updates, and other AFP communications to market events.
  • Oversee the inventory of Angel Packs™ and make purchases as needed to ensure enough materials are available for orders.
  • Identify and work with volunteers to make Angel Packs™ in bulk to ensure fulfillment of orders.
  • Work within application system and with vendor to ensure Angel Packs™ are mailed quickly to applicants.
  • Identify new strategies for Angel Pack™ distribution.
  • Identify and operationalize opportunities for improvement of each age groups Angel Pack’s™ content, look, and feel.
  • Develop strategies and tactics to ensure the program meets its internal goals for attendance and quality.
  • Responsible for accurate recordkeeping, reporting, and benchmarking for AFP programs and services; ensure all systems, policies, and processes are in place.
  • Report AFP program results and changes to key stakeholders, funders, and community organizations.
  • Promote Angel Foundation™ programs and offerings in medical and community settings through speaking engagements, workshops, and quarterly meetings.
  • Keep abreast of new developments in the cancer community and participate in continuing education opportunities in the field.
  • Collaborate and communicate with multiple teams across Angel Foundation™ to ensure all processes are seamless and effective.
  • Perform other job-related duties and responsibilities as requested.

QUALIFICATIONS

  • Bachelor’s degree in social work, psychology, or a related field or equivalent education.
  • A minimum of 3 years of related experience.
  • Strong project management skills and experience, including organization of individual and teamwork; prioritization; problem solving; adaptability; flexibility; and attention to detail.
  • Demonstrated ability to work effectively and with cultural competence across diverse groups. Bilingual skills a plus.
  • Excellent management and leadership skills.
  • Strong written and oral communication, customer service, and interpersonal skills.
  • Ability to anticipate needs.
  • Proactive and persistent with strong attention to detail.
  • Effective organizational skills, including the ability to prioritize, problem-solve, and resolve conflict.
  • Ability to cultivate productive and lasting relationships with health care constituents, social workers, oncology experts, etc.
  • Must be reliable, flexible, self-motivated, and have a passionate commitment to the mission of Angel Foundation™.
  • High level of comfort in working with individuals and families during times of extreme hardship.
  • Ability to work independently, exercise good judgment, and maintain confidentiality.
  • Confident public speaker.

WORK ENVIRONMENT

  • Flexible, hybrid work environment.
  • Requires work on multiple nights and 1-2 weekends a month.
  • Physical requirements: normal office environment, ability to sit, stand and operate office equipment.
  • Ability to lift 25 lbs., if applicable. Travel requirements: Local travel and travel to Duluth, Rochester, and future expansion regions 6-7 times a year.

KEY COMPETENCIES

  • Leads with empathy and compassion
  • Ability to build and retain effective relationships
  • Excellent oral and written communication skills
  • Excellent time management skills
  • Strong patient advocacy and referral skills
  • Strong program management and evaluation skills
  • Commitment to excellence
  • Strong customer service focus
  • Strong business acumen
  • Results oriented and solutions-focused
  • Team player
  • Positive outlook
  • Innovative
  • Independent worker
  • Accountable
  • Adaptable

SUCCESS METRICS

  • Programs are impactful and occur on time and within budget
  • Successful acquisition and retention of referral sources
  • Successful acquisition and retention of clients/patients
  • Successful and timely distribution of Angel Packs
  • Accurate financial and data management
  • Positive client, patient, & volunteer feedback
  • Employee retention and satisfaction

BENEFITS

  • Programs are impactful and occur on time and within budget
  • Successful acquisition and retention of referral sources
  • Successful acquisition and retention of clients/patients
  • Successful and timely distribution of Angel Packs™
  • Accurate financial and data management
  • Positive client, patient, & volunteer feedback
  • Employee retention and satisfaction

 

TITLE: Program Support Coordinator (Located in Duluth, MN)

CLASSIFICATION:  Full time (40 hours/week); Non-Exempt

SALARY RANGE:  $45,000 – $50,000/year

REPORTS TO:  Vice President, Mission Delivery

SUMMARY: Provides critical support for all of Angel Foundation’s™ programming and support development work for the organization by providing customer support, community partnerships, volunteerism, events, and foundation activities.

Angel Foundation ™ programs include Volunteerism, Emergency Financial Assistance, Financial Cancer Care, and Adult and Family programming.

 

ESSENTIAL FUNCTIONS

Administrative Support to the Organization

  • Customer support duties include answering and returning telephone calls by triaging responses and responding to email inquiries.
  • Assists in scheduling meetings with clients and health care professionals within St. Louis County.

Programming Support Duties

  • Acts as a super user of program database and maintains the accuracy and integrity of the data across programming by ensuring all client, health care, and community organization information is kept current and up to date.
  • Coordinates volunteerism by acting as the first contact with volunteers and ensuring volunteers are connected with appropriate staff leaders, have all necessary information and resources to volunteer and feel warmly welcomed by the organization.
  • Provides a continuous feedback loop from patients to ensure programming is responsive to patient needs and is culturally appropriate and inclusive.
  • Provides statistics, quotes, pictures and details from programming efforts to help tell the Angel Foundation ™ story.
  • Provides more in-depth program support when program leads are out of the office or need more support remotely.

Foundation Support:

  • Acts as an organizational representative within the health care, oncology, and social work communities.
  • Corresponds with healthcare providers, clients, and caregivers.
  • Helps coordinate and participates in Angel Foundation™ programs and fundraising events as needed.

QUALIFICATIONS

  • Associates or Bachelor’s degree in related field, or a combination of education and experience.
  • Preferred experience in working within a non-profit organization.
  • Strong interpersonal skills and ability to work with a wide variety of individuals with a high-degree of professionalism.
  • Excellent communication skills, including writing, proof reading skills, and speaking in-person and over the phone.
  • Great customer service ethic and high expectations for quality.
  • Ability to organize, manage and accomplish multiple tasks with flexibility and strong attention to detail.
  • High level of comfort in working with clients and caregivers during times of extreme hardship.
  • Must be comfortable with database management and support.
  • Demonstrates commitment to a person-centered approach when working with a wide variety of individuals (clients and caregivers) to support their specific needs and circumstances.
  • Ability to maintain confidentiality in all aspects of the job.

WORK ENVIRONMENT

  • Remote office – located in or around Duluth, MN.
  • Travel requirements: visits three to six times a year to our Twin Cities headquarters office and some local travel will be required.
  • Many weeks will include nights and weekend work to support programming or development events.

KEY COMPETENCIES

  • Empathetic communicator
  • Customer service focus
  • Detail and results-oriented
  • Solutions focused
  • Team player
  • Positive outlook
  • Innovative
  • Independent worker
  • Accountable

SUCCESS METRICS

  • Internal and external customer feedback
  • Quality assurance on projects and data entry
  • Goal and deadline focused

BENEFITS

  • Employer-sponsored Medical, Dental and Vision
  • Employer-paid Group Basic Life/ADD, LTD and STD
  • 401(k) with company match
  • PTO: four (4) weeks/0-2 years of FT employment
  • Holidays: 11 paid and up to four (4) floating holidays
  • Professional development stipend
  • Employee Assistance Program

Angel Foundation™ is committed to building and maintaining a diverse staff. People of color, LGBTQ-identified individuals, and those with Spanish or ASL fluency are strongly encouraged to apply. 

 

To learn more about our Equal Opportunity Policy, click here.

Thank you for your interest in working at Angel Foundation™.

Angel Foundation™